Locksmith Amsterdam 247

Slotenmaker Amsterdam - dank voor de positieve review! Fijn om te horen dat de service als prettig is ervaren. Zulke feedback wordt enorm gewaardeerd en motiveert om dit niveau vast te houden 🔑 Nogmaals bedankt! Cheers 🍺

Hey Ryan, Thank you for the great feedback. Cheers 🍺 Locksmith Amsterdam

Hey Yuriy, Thank you for taking the time to share your feedback. We’re sorry to read that you are dissatisfied, but we would like to clarify a few important points. First, we do not agree that poor service was provided. On the contrary, we responded quickly to an emergency situation and helped you regain access to your property when you were locked out due to a defective lock. Opening a broken or defective lock is significantly more complex and time-consuming than a standard lockout where a key is simply left inside, and this is reflected in the work performed and the cost. In addition, we did not only open the defective lock, but also installed a new lock to ensure your door was functional and secure again. When you nearly 1 month later reported an issue, we immediately offered to honour our warranty. As is standard in our industry, this means inspecting the lock and, if the issue was indeed related to the lock we installed, repairing or replacing it at no extra cost. Unfortunately, you chose not to allow us to carry out this service and instead decided to replace the lock yourself. It is therefore unfair to blame us for not resolving an issue when we were not given the opportunity to do so. We stand by the quality of our work and our service. We acted quickly in an emergency, were transparent about our warranty, and were willing to resolve the issue promptly. We regret that you chose not to make use of that service, but we cannot be held responsible for a solution we were not allowed to provide. That said, we do appreciate your acknowledgement of our fast response in a stressful situation. We wish you all the best moving forward. Thank you Locksmith Amsterdam