Slotenmaker Amsterdam MasLocks Locksmith Amsterdam

You contacted us late at night on a Saturday for an emergency service because you were locked out. During this phone call, our operator clearly explained that opening a door typically costs around €200, depending on the situation and the type of lock. It was also explained that the technician would confirm the exact price at the door, as the condition of the lock can only be properly assessed on site. The phone conversation was recorded, and we have also sent this recording to you via WhatsApp, where this information can clearly be heard. Unfortunately, you are now denying this in order to avoid the costs. When a technician is called out during the night or on a weekend, there are call-out and weekend charges, which is standard for emergency locksmith services. If the lock cannot be opened without damage and drilling is required for a new lock, additional costs may apply depending on the lock that needs to be installed. All of our prices are transparently listed in our online calculator, and customers also have the option to send photos via our website or WhatsApp beforehand, so we can provide a clearer price indication when possible. In your case, you ultimately refused to pay the night call-out fee, even though the technician came to your address following your request. You also accused our operator of lying and threatened to take our company to court, while the information had already been explained beforehand. We never send a technician without a request; a technician is only dispatched after a customer contacts us and agrees to service. It is unfortunate that this situation turned out this way. Unfortunately, from time to time we experience situations where customers try to avoid paying after the service request, even though everything was communicated in advance. Our technicians leave their beds late at night and on weekends to help people who are locked out, and we believe they deserve to be treated fairly for their time and work. Thank you for your review.

Wij waarderen enorm dat u de tijd heeft genomen een recensie achter te laten.

Hartelijk bedankt voor de recensie!

Dank u voor de review!